Privacy Policy.

Information We May Collect

Depending on how you interact with us, we may collect personal information that you voluntarily provide as well as limited technical information generated when you use the website.

• Name, phone number, email address and preferred contact details.
• Appointment requests, service enquiries and communication history.
• Information relevant to treatment suitability, such as allergies, medications, previous procedures or other details you choose to provide during a consultation.
• Payment or transaction-related information where required to complete a booking or purchase.
• Basic website usage information such as browser type, device type, pages viewed and approximate session activity.

How We Use Your Information

We use personal information only for legitimate service, communication, safety and business purposes connected with the services you request.

• To respond to enquiries and provide requested information.
• To schedule, confirm, reschedule and manage appointments.
• To support consultation, treatment suitability and aftercare communication.
• To process payments or maintain transaction records where applicable.
• To send service updates, reminders or marketing communications where you have permitted them.
• To improve website performance, customer experience and our Aesthetic Centre operations.
• To comply with legal, regulatory, accounting or safety obligations where applicable.

Health & Treatment Information

Some aesthetic services may require information about your health, medications, allergies, previous procedures or current skin concerns. This information should be collected only when it is relevant to treatment safety, suitability or aftercare.

• Please provide accurate information during consultation so treatment decisions can be made safely.
• Sensitive health details should preferably be shared through our approved consultation process rather than public comments or unsecured social-media posts.
• Access to treatment-related information should be limited to people who need it for legitimate treatment and service purposes.

Phone, WhatsApp, Email & Marketing

If you contact us by phone, WhatsApp, email, website form or social media, we may use those details to respond to you and manage your enquiry or appointment.

• Appointment confirmations and service-related messages may be sent using the contact details you provide.
• Promotional or marketing messages should only be sent where permitted and may be stopped by contacting us or using any available opt-out option.
• Messages sent through third-party communication platforms are also subject to the privacy practices of those platforms.

Cookies & Website Analytics

Our website may use cookies, analytics technologies or similar tools to remember basic preferences, understand website usage, measure performance and improve the visitor experience.

• Some cookies may be necessary for website functionality.
• Analytics tools may collect information such as device type, browser, referring page and general browsing activity.
• You may be able to control or delete cookies through your browser settings, although some site features may not work as intended afterward.

When Information May Be Shared

We do not sell personal information. We may share limited information with trusted service providers only when reasonably necessary to operate the website, manage bookings, process payments, communicate with you or support the operation of our Aesthetic Centre.

• Website hosting, form, CRM or appointment-management providers.
• Payment processors or banking partners where payment is required.
• Email, SMS or messaging service providers used for service-related communications.
• Professional advisers, regulators or authorities where disclosure is legally required.
• Healthcare professionals involved in your care when sharing is necessary and appropriate.

Payments & Third-Party Services

Where online payments, maps, messaging tools, social-media integrations or other third-party services are used, those providers may process information under their own privacy policies and security practices.

• We do not control the privacy practices of independent third-party platforms.
• Payment-card information may be processed directly by a payment provider rather than stored directly on our website.
• Please review the privacy information provided by any third-party service you use.

How We Protect Information

We take reasonable administrative and technical steps to protect personal information against unauthorised access, misuse, alteration or loss. However, no website, electronic communication or storage system can be guaranteed to be completely secure.

• Access to personal information should be restricted according to legitimate business or service needs.
• Passwords, access controls and secure service providers should be used where appropriate.
• Please avoid sending highly sensitive information through unsecured channels.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including appointment management, treatment records, legal obligations, accounting, dispute handling and legitimate business operations.

• Retention periods may differ depending on the type of information and the service provided.
• Information that is no longer required should be deleted, anonymised or securely archived where appropriate.
• Some records may need to be kept for longer where required by law, professional standards or legitimate business reasons.

Your Privacy Choices

Depending on applicable law and the nature of the information, you may contact us to ask about the personal information we hold about you or request reasonable changes to how it is used.

• You may request correction of inaccurate contact or profile information.
• You may ask to stop receiving optional promotional communications.
• You may ask questions about how your information is used or shared.
• Where legally applicable, you may request access, correction or deletion subject to valid retention requirements and other lawful exceptions.

Children's Information

Our aesthetic services may have age restrictions or require the involvement of a parent or legal guardian. We do not knowingly seek unnecessary personal information from children through the website.

• Where a minor is eligible for a service, appropriate parental or guardian consent may be required.
• Treatment suitability and consent requirements will be assessed before any service is provided.

Photos, Videos & Before-and-After Content

Treatment-related or promotional photographs and videos should only be captured and used with appropriate consent. Consent for treatment does not automatically mean consent for public marketing use.

• Before-and-after images may be used for treatment documentation where relevant to care.
• Separate permission should be obtained before identifiable images are used for advertising, social media or promotional purposes.
• Where consent is withdrawn for future promotional use, we will take reasonable steps to stop new publication, subject to material already lawfully published or distributed.

External Links

The website may contain links to third-party websites, social-media pages, maps or other online services. We are not responsible for the privacy practices, security or content of those external services.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, website practices or legal obligations change. The latest version will be posted on this page with an updated effective date.

Contact Us About Privacy

If you have a question about this Privacy Policy, your personal information, marketing preferences or how your data is handled, please contact Adrin's Glo Aesthetic Skin Care using the contact details provided on this website.